Delivery and Returns
How much is the shipping?
Zone 1 :Belgium, Germany, Netherlands and Luxemburg:
€6.90 including tax - free shipping over €59 - experienced delivery time: 3 to 8 working days
Zone 2: United Kingdom, Ireland, Italy, Spain, Portugal, Switzerland and Austria:
€8.50 including tax (apart from Switzerland) - free shipping over €100 - experienced delivery time: 3 to 8 working days
Zone 3 : Denmark, Hungary, Poland, Czech Republic, Slovakia, Slovenia, Estonia, Latvia and Lithuania:
€11 excluding tax - free shipping over €150 - experienced delivery time: 3 to 8 working days
Zone 4: Greece, Iceland, Finland, Norway, Sweden, Turkey, Maghreb, territories belonging to Spain or Portugal (Canary Islands, Balearic Islands, Ceuta, Melilla, Azores and Madeira) and other Eastern European countries
€14 excluding tax - free shipping over €150 - experienced delivery time: 5 to 6 working days
Zone 5: United States, Canada, China, Japan, Hong Kong, Singapore, South Korea, Thailand, Taiwan, Vietnam, India, Russia, Israel, Israël.
€16,50 excluding tax - free shipping over €250 - experienced delivery time: 1 to 2 working weeks
Zone 6 : Africa (except. Maghreb), the Middle East, America (except the United States and Canada), other Asian countries, Oceania (except Australia).
€22 excluding tax - free shipping over €250 - experienced delivery time: 1 to 2 working weeks
Mainland France: €5.90 - with tracking - free shipping over €120 - experienced delivery time: 2 to 3 working days
Mainland France (low cost): €4.90 - with tracking - free shipping over €49 - experienced delivery time: 2 to 4 working days
Overseas departments: €15 - free shipping over €120 - experienced delivery time: 5 to 6 working days
Overseas territories: €29 - free shipping over €200 - experienced delivery time: 5 to 6 working days
The price was fixed after a customer survey and ensures the best possible shipping of the articles purchased. The fixed price is especially beneficial for customers placing big orders.
In general, the shipping costs allow to pay for the packing, packing paper, and stamping of your order.
Do you ship outside France ?
Of course we do! We ship worldwide – with pleasure.
How is my order shipped?
In general, our orders are shipped within 24h and 48h after payment receipt and during working days. Usually, we despatch our goods in parcels. The delivery does not require a signature and you can track your parcel with the tracking number provided. The mode of despatch can, however, vary; It depends on the quantity and volume of the goods ordered. You might receive your order in an air cushion envelope or in a parcel.
When do I receive my order?
In France, the orders arrive generally after 2 or 3 days after dispatch. For orders shipped outside France, you can estimate a delivery time of 5 to 7 days.
I am not satisfied with certains articles, what can I do?
No need to worry! If you are not satisfied with the articles delivered, you can return them without giving reasons within 14 days of receipt. Please note that you can only return goods at your expense.
I placed two orders in a row
Unfortunately, we cannot group two distinct orders placed separately. thus shipping costs will apply to each of them.
My goods are fragile, will I receive them undamaged?
Special care is taken to protect fragile objects.
In case your goods were damaged during transport, you can simply send us a photo of them and we will resend you the article concerned.
Will I receive a small gift?
Yes! Each order is accompanied by a small gift. The bigger your order, the bigger is the gift. It is, however, only human to forget things from time to time, so thank you for your understanding.
A gift is a gift!